Career Opportunities

The Medical Assistant is responsible for supporting the Providers, PAs, and Estheticians with performing various clinical duties including preparing exam rooms, escorting patients, performing some clinical procedures, and assisting the Providers in the exam room, among other duties.

The Medical Assistant is scheduled 4 to 5 days per week. This schedule may be subject to change from week to week depending on workload, deadlines, and/or events. The expectation is to work a minimum of 34 hours per week and up to a 40-hour work-week if needed.

ESSENTIAL SKILLS AND ABILITIES: 

Medical Assistant Qualifications and Skills required:

• Degree/equivalent certification in a medical field preferred.
• Medical Assisting experience in a medical setting preferred.
• High level of professionalism.
• Ability to multitask and work in a high-volume practice.
• On time for their shifts and for client appointments.
• Strong customer service skills.
• Excellent written and verbal communication.
• Inventory management experience.
• Confidentiality.

EDUCATION AND EXPERIENCE: 

Administrative Duties (may include, but not limited to):

• Using computer applications for tracking and updating treatments and appointments.
• Answering telephones.
• Welcoming patients.
• Updating and filing patient medical records.
• Coding and filling out insurance forms if applicable.
• Scheduling appointments for follow-ups or further treatments.
• Handling correspondence and answering questions from patients if possible.
• Other duties as assigned.

Clinical Duties (may include, but not limited to):

Other duties as assigned.

Clean and prepare exam rooms prior to patient appointments.

Taking medical histories and recording updates/changes in patient chart.

Explaining medical and cosmetic treatment procedures to patients.

Preparing patients for examination.

Assisting the physician during exams.

Collecting and preparing laboratory specimens as needed.

Instructing patients about medication and special diets (if applicable).

Preparing and administering medications as directed by a physician.

Transmitting prescription refills as directed.

Clean and maintain instruments and medical equipment.

Drawing blood (if applicable).

Removing sutures and changing dressings.

Assist providers and office manager in maintaining medical inventory and placing orders as needed.

Inventory – Ordering medical supplies as needed.

As an Aesthetic Concierge, you will play a pivotal role in driving sales, delivering exceptional customer service, and promoting our range of services offered. Your passion for cosmetics and your ability to connect with customers will be essential in creating memorable patient experiences. This role is a mixture of working at our front desk reception, working and managing the lead pipeline to drive new business, and assisting where opportunity arises in the clinic.

The Aesthetic Concierge is scheduled for 4-5 days per week. This schedule may be subject to change from week to week depending on workload, deadlines, and/or events. The expectation is to work a minimum of 20 hours per week and up to a 40-hour work-week if needed.

ESSENTIAL SKILLS AND ABILITIES: 

• Superior interpersonal and oral and written communication skills
• Quickly and adeptly assess the needs and wants of their clients
• Have excellent time management skills, can solve problems and multi-task
• Can work well both alone and with a team
• Have a neat and polished appearance
• Have the physical stamina to stand on their feet for long periods of time throughout the day
• Always maintain professionalism, tact, discretion and confidentiality
• Have a friendly, outgoing personality
• Able to provide consistent services and treatments in accordance with state laws and clinic protocols
• Able to work weekend and evening hours if applicable
• Communicating with staff and management to ensure the clinic runs smoothly and according to schedule
• Ability to recommend and sell products
• Qualifications and Requirements:
• Passion for Cosmetics: Demonstrated interest and knowledge in cosmetics, skincare, and beauty trends.
• Customer-Centric Approach: Friendly, approachable, and dedicated to delivering exceptional customer service.
• Communication Skills: Excellent communication skills to effectively interact with customers and provide product information in a clear and engaging manner.
• Sales Abilities: Basic sales skills with the willingness to learn and improve over time. Prior sales experience is a plus.
• Product Knowledge: Familiarity with a variety of cosmetic and skincare products. Training or certifications in beauty-related fields are advantageous.
• Attention to Detail: Ability to ensure accurate product placement, pricing, and inventory management.
• Team Player: Willingness to collaborate and support colleagues to achieve shared goals.
• Adaptability: Flexibility to work in a fast-paced retail environment, and special events.
• Computer Proficiency: Basic computer skills to navigate point-of-sale systems and assist with basic administrative tasks.
• Ability to Multi-task: Be able to manage multiple tasks efficiently.

EDUCATION AND EXPERIENCE: 

Key Responsibilities (may include, but not limited to):

• Sales Generation: Manage and qualify incoming leads from various sources, such as email, phone, and online channels. Develop a deep understanding of dermatological, injectable, and aesthetic services, promotions, and skincare products, effectively communicating their value to potential patients. Maintain accurate records of lead interactions and follow-ups in Liine and ModMed systems. Continuously optimize lead qualification processes to increase efficiency and effectiveness. Collaborate with marketing and sales teams to identify opportunities for improving lead generation efforts. Monitor and analyze lead conversion rates, using data to inform strategies for improvement. Contribute to the creation and refinement of lead management best practices, tools, and resources.
• Customer Engagement: Create a welcoming and informative environment for customers by offering in-depth product knowledge, addressing their queries, and assisting them in making informed purchasing decisions. Knowledge of all physician’s credentials, and able to relay them to patients when determining purchasing decisions.
• Product Education: Stay up to date with the latest beauty trends, product launches, and industry developments. Share your knowledge with customers and colleagues to enhance the overall experience. 
• Customer Relationship Management: Build strong relationships with repeat customers by offering personalized attention and follow-up support. Maintain a database of customer preferences for future reference.
• Promotions and Events: Support promotional activities, events, and product launches by actively engaging customers and promoting featured products. Coordinate all quarterly gala events, community fairs, and staff participation at community health events.
• Sales Reporting: Accurately record sales transactions, update customer profiles, and assist in compiling sales reports as required.
• Team Collaboration: Collaborate with other team members and vendors to create a cohesive and customer-focused environment.
• Customer Feedback: Actively seek customer feedback and communicate insights to the Cosmetic Supervisor to improve product offerings and service quality.
• Hygiene and Sanitation: Ensure the cleanliness and hygiene of the clinic, including sampling products and maintaining a tidy workspace.
• Scheduling: Establish and maintain contact with patients considering or awaiting cosmetic procedures. Maximize scheduling utilization by using a cancellation list, managing the lead list and Liine and ModMed software, adding on procedures, etc.

Additional Responsibilities (may include, but not limited to):

• Utilize cancellation list to fill openings in schedule and get patients in sooner.
• Work incoming phone, walk-in, and web leads according to a specific campaign ensuring that all leads are worked appropriately while maintaining appropriate lead conversions.
• Answer high volume of daily calls and return voicemails in a timely manner.
• Be a liaison between the patient and physician by scheduling recommended procedures, selling recommended products, and tracking closure rates.
• Obtain any necessary treatment records from previous office prior to patient appointment.
• Add patients to recall if not scheduled at check-out.
• Knowledgeable and able to credential physicians, providers, and clinic.
• Provide information and answer questions regarding all cosmetic procedures & products.
• Schedule appointments, check in appointments and ring out appointments.
• Collect deposits and payment for procedures and product purchases.
• Exercises problem-solving and conflict resolution skills when dealing with patients.
• Ensures the patient feels welcome to the practice.
• Empathetic with patients’ needs and concerns.
• Assists in general office duties and other duties as required.
• Establish relationships with local businesses and work to develop a program to benefit both businesses and create opportunities for mutual exchange.
• Other clinic duties to drive operational efficiency and customer service as needed.

The Patient Care Coordinator is responsible for providing high quality care and services, and acting as a liaison between patients and providers. The ideal candidate for this job has at least two years’ experience working at the front desk of a medical office, preferably in dermatology, with a background in sales to help promote skin care products and be knowledgeable in the clinic’s services.

The Patient Care Coordinator is scheduled for 4-5 days per week. This schedule may be subject to change from week to week depending on workload, deadlines, and/or events. The expectation is to work a minimum of 34 hours per week and up to a 40-hour work-week if needed.

ESSENTIAL SKILLS AND ABILITIES: 

• High level of treatment and product knowledge to best recommend to patients
• Excellent verbal and written communication skills
• Detail-oriented and attention to accuracy
• Enthusiastic and willing to learn
• Ability to multitask and think on one’s feet in a fast-paced workplace
• Must be able to work independently
• Always maintain professionalism, tact, discretion and confidentiality

EDUCATION AND EXPERIENCE: 

Administrative Duties (may include, but not limited to):

• Greeting and checking in patients
• Effectively and efficiently manage providers’ schedules
• Scheduling appointments by phone, email or in-person
• Collecting and accurately imputing patient data and demographic and insurance information
• Collecting and processing payments
• Directing patients to the Patient Portal where they can get receipts, medical notes and invoices with codes as needed to file independent insurance claims
• Occasionally mailing out product orders and purchases if patients want them mailed
• Receiving product orders and stocking inventory in accordance with inventory management procedures
• Maintaining a clean and sanitized workspace
• Recommending and selling products to patients
• Maintaining a balanced cashbox, reporting any discrepancies to Finance manager
• Reconciling payment report at the end of each shift, resolving any discrepancies/errors before closing and leaving for the day
• Paying attention to inventory levels, notify a manager when levels are low, so orders can be placed in a timely manner