One of the best things about Hawaii is the sense of community. People are welcoming, friendly and accept everyone as part of their family. We also think of our patients as family members and work hard to make them happy. Below are just some of the testimonials we’ve received from happy patients.
If you are a patient, please let us know what you think by leaving us a review below, or by following the link for one of the services below. Thank you!
From Our Patients
I had the pleasure of my first visit to the Hilo Refresh Clinic! One word - WOW! Dr. Monica and Staff could not have been be more friendly and professional. Beautiful new space in Hilo with a fresh vibe. Dr. Monica was so kind and informative throughout my appointment. Her Staff is welcoming and thoughtful. Honored to call Refresh by Dr. Monica and Staff my beauty refresh place!!
|Honestly my best experience with any dermatologist on the Big Island. From booking an appointment, checking in, procedure, and check out. Very easy, and very well adapted to COVID-19 protocols/regulations. The office atmosphere in general is beautiful. I felt very safe and comfortable. I've been to other dermatologists and waited over an hour and a half just to see the doc. With my experience at Monica Scheel, there was very little to no wait at all! I was very hesitant to book at first for removing my facial moles, because the thought of sharp objects near my face terrify me, but PA Natalie and Brooks were very friendly, and made my facial mole removal experience a pleasant one! The procedure was done so quickly, I don't know why I've waited so long to get this appointment done. I highly recommend this dermatologist office! Thank you!|
I am always amazed how professional all of the staff are, and feel very comfortable when I go to the Waimea office, especially now with the concerns of the virus, they have a wonderful protocol, so I feel safe. - Mary G.
Well, I am a long time patient and recommend them to everyone. I love them all. Caring, kind, and they listen and even laugh! Well run staff both medical and office. They care. Natalie and Brooks are great additions! Make you so comfortable to talk to. Something you don't find always at a doctor's office. They have my highest respect. Thanks to all of Monica Scheel Dermatology!!! - Monica A.
THIS is how you run a medical practice: scrupulously punctual, unfailingly warm and considerate, thorough in their treatment, never rushed, and most important of all, highly trained and superbly skilled in their medical arts. Dr. Scheel, PA Natalie, and the entire staff set the high bar for the practice, both the medical care AND the business arts, of medicine. Brava!
When dealing with outward appearance, it is always important to be sensitive and compassionate. When you walk into a dermatologist office and it is filled with employees who have flawless skin then a person can become even more self-conscious. BUT then you meet them and they are so kind and empowering. They help you understand your skin and make you feel accepting of the aging process. I had the best experience and the most thorough exam with this office. They don't take insurance but I filed very easily with my HMSA for reimbursement. Highly recommend!! - Christina H.
Patricia, PA, was very thorough in checking for skin cancer and answered all my questions...very professional. Kerry did an awesome job giving me a HydraFacial which was very relaxing and it made my skin look so amazing! - Joni L.
I highly recommend Dr Scheel's office. I am a long time patient of Dr. Scheel. I can still remember my first visit. I was very impressed with the most thorough dermatological exam I had ever received and the care that went into that visit with a complete body scan and mole/spot mapping that is still referred to today. While I still maintain my medical visits with Dr. Scheel and her PA's, I have also ventured into Cosmetic visits to her office. I have been seen by Dr. Scheel, as well as her PA's and other providers and have had several procedures ranging from fillers and relaxers to hair removal, etc. I most recently received fillers from Tricia, who did an amazing job making me look refreshed and natural (never overdone). I trust in Dr. Scheel and her entire team for all of my dermatological needs. - Kim Y.
I have gone to Marne (mostly in Waimea) for dermatology (checks for skin cancers and suspicious spots). She knows her stuff and cares about a patient's fears and comfort. - Larry C.
I went in last week for a skin health review to check for sun damage and other potential problems. The doctor and nurse that examined me as a team was absolutely wonderful. Professional, fast and they both made what could have been a somewhat "embarrassing" exam very comfortable for me. This is my second visit to Dr. Scheel's office and both times I had a fantastic experience.
I highly recommend Dr. Scheel. She and her staff are experts at helping me get the results I want. She asked me what bothered me and what I wanted to improve. They had a wide variety of services to help get the look and improvements I wanted. The laser treatment greatly improved my skin quality, texture and helped tighten the skin. It all so helped to get rid of pre-cancers. The injections helped to lift and reduce wrinkles. She is super gentle with injections, I didn't feel much of anything! She made me feel very comfortable and explained everything as she was working. I fully trust Dr. Scheel and her staff to provide the best results for all of my skin needs!! I have sent lots of my friends there and they are all super happy with their results.
A trip to Monica Scheel's office is always a great experience. Her staff of Physician's Assistants are wonderful and kind. Have been going there for years and will continue to do so.
Trish did a very thorough skin checkup on my last visit to the Kona office. She successfully addressed all past and present issues. Dr. Scheel, her physician's assistants, and technicians always provide competent and skilled service. Staff members are friendly and professional. The office carries its own prescription medicines, often much lower in cost than the offerings of big pharma, along with a variety of protective and enhancing skin products. As someone older who has maxed out my skin exposure to the sun, I make regular visits to Dr. Scheel's office for examinations and treatments as an important part of maintaining my skin health.
Heidi is wonderful!
I had a hydrafacial and dermaplane with Heidi. She was so professional and knowledgeable. She guided me through every step of the treatment, and suggested products I could/should use, but wasn't pushy in any way.
I'll definitely be scheduling future treatments with Heidi! Thanks!!
Staff extremely professional and super nice.
Never had a bad experience here!
Samantha was very professional and took her time with my tattoo removal process which, was virtually painless. I rely on Dr. Monica Scheel's staff for so many things and they never disappoint!
|Awesome experience with Heidi; she made a new procedure for me seem effortless and easy. My skin has taken years of sun and abuse from just daily living. I have decided to invest in simple treatments which make me feel better about my appearance this year. Why? Because I am worth it! This is a professional dermatological clinic with a primary focus on skin health and wellness.|
I have nothing but amazing things to say about this place. Melanie has helped me feel so much more confident in my skin. Melasma took over my entire face, and Melanie helped get my Melasma under control using peels and has given me great advice on how to keep my melasma as controlled as possible. 5 stars to Dr. Monica Scheel Dermatology and HUGE shout out and thank you to Melanie!!
I love this wonderful place and all who make it so special! All of my visits have been first class with Dr. Scheel and her amazing staff. They took excellent care of me from the moment I walked in the door. We are blessed to have this opportunity here on the Big Island of Hawaii. Mahalo to all!
Dr. Scheel and her team are amazing! I have had terrible cystic acne along my jawline since after giving birth to my second child. I never thought it would go away but within a week after my appointment it's almost completely gone. I was given 2 cream prescriptions, one for Am and one for Pm. I feel like I have my skin back! I also saw Dr. Scheel's office to have 2 moles removed. I was really nervous that it would hurt but the ladies were professional, quick and super clean. My husband (who has had multiple injuries in his life) even commented that the stitches were done so well. When it was time for them to be taken out I didn't feel any pain. I was nervous that it would hurt. Not at all. I was in and out in less than 10 minutes. Both areas have healed beautifully. Every few months I go in to have a hydra facial. They are my absolute favorite service. My skin feels so refreshed after each one. Self care is so important and this is what I choose to do for myself. I recommend her services to anyone looking for a highly experienced, professional dermatologist. Thank you Dr. Scheel and team!!
True artists. No doubt skilled with enhancing beauty for your best organic self. Aging gracefully and symmetrically. Totally trust Dr. Scheel and her team. Marńe is amazing! Professionalism and knowledgeability second to none.
Extremely thankful for Kerry's incredible service during my laser treatment and chemical peel. She was so thorough in explaining the process, while making sure my comfort was top priority, every step of the way. My skin looked 10 years younger after my treatment! 5 star service from check in, to check out, the girls at the desk were awesome too!
I have been a patient of Dr. Scheel's for approximately 8 months, and I travel from the east side of the Island for my appointments--it is well worth it. We are truly blessed to have Monica and her amazing staff here on the Big Island. All are courteous, professional, and very caring. The office is beautiful and I always feel very comfortable at my visits from the time I walk in the door until I leave. Since coming to Dr. Scheel, my sun damaged, aging skin on my face and neck has been transformed into looking much more youthful! Specifically, I did Micro C02 treatment with Monica, which has left my skin radiant, glowing, even toned and tight. Initally I was very nervous about the treatment, but the staff always made me feel comfortable and safe answering all of my questions and soothing all worries away through their professional, gentle care. Mahina and Amanda are exceptionally skilled, knowledgeable, and caring....and were very aware and focused of my needs during treatment. I really appreciate that. And Dr. Scheel is just amazing, plain and simple. I am so happy I found her!
"Outstanding!! From the moment you walk in, you're greeted with a smile and aloha welcome! The providers are exemplary, highly skilled, and the best in the field. They are actually recognized nationally and internationally for their talent. Dr. Scheel is amazing! She is exceptionally caring, kind, considerate, and extremely knowledgeable. She has created a unique practice centered on quality care for patients, maximizing time and care for each patient. Most dermatology practices allow for only a few minutes for appointments, which is hardly enough to receive adequate care. She also does a lot for the community, like free skin check events and fundraising for community causes. Her office utilizes the latest technology and advancements, which is pretty awesome for Hawai'i! The results of the cosmetic procedures are pretty amazing! I am pretty particular about my skin and very apprehensive about going somewhere new, but I feel very confident with any of their providers! So, I definitely recommend them for any of your skin concerns from beauty to concerning spot checks."
"True artists. No doubt skilled with enhancing beauty for your best organic self. Aging gracefully and symmetrically. Totally trust Dr. Scheel and her team. Marńe is amazing! Professionalism and knowledgeability second to none."
"I've been to many dermatology offices over the years, changes due to where I'm living or insurance. I do have to say- hands down, Monica Shcheel's office has been outstanding- the level of professionalism, organization, customer service, skill, and shear beauty of the office has surpassed any experience I've ever encountered. I continue to come back due to the vast amount of services they offer and experiences I have each and every time."
"I want to thank Dr. Scheel for now offering Mohs Skin Cancer Surgery out of her Kona office. She has partnered with Dr. Ronald May of Beverly Hills who is here about once a month. He has performed several Mohs surgeries on my mother who cannot travel to Honolulu or the Mainland for this specialized procedure. She is so pleased with his skills and how she is treated by him and by Dr. Scheel's staff. It is great to have a doctor of this caliber treating patients on the Big Island."
"It has been 2 weeks since my laser treatment and I can't believe how much better my skin is already looking! Sun damage is fading away.....Thank you Nikki!!!"
"Fantastic atmosphere, wonderful people, I absolutely love Patsy and her assistant Erica. The work they are doing to help me achieve and maintain youthful and vibrant skin is amazing. I definitely recommend Patsy for any of your skin needs or desires. Please check them out!!!"
"I wish I could post before and after photos here because they are just amazing! I recently had the threeforme laser treatment done on my face, neck and chest and the results are remarkable. Dr. Scheels office and staff are very professional and caring. I see Nicholl for my laser and esthetic treatments and she is the best! Im 51 years old and because of the treatments I've received, people often ask if me and m 20 year old daughter are sisters. If you you're considering treatments, I highly recommend visiting Dr. Scheel or Nicholl for a consultation!"
"Everyone is genuinely kind and knowledgeable. I find it comfortable to talk with each practitioner and am confident in the care with each person I see. Mahalo for offering such a trustworthy and wonderful office."
"I really appreciate Dr. Scheel's approach and how thorough she is. I also love the way she explains everything. Great job!"
My friend and I both came together for some “youth maintenance” heehee.. We had the BEST time. The office is classy, clean and cheerful. I think the front desk staff is extremely professional, kind and accommodating. I have had nothing but pleasant experiences at this office. We requested Patricia to do our services because I have seen her before. As always she exceeds expectations! She is truly an artist. Very professional, takes her time with you and makes you feel important. I love when doctors/nurse aren’t rushing around the room busy busy trying to get you out fast. She sat down, looked us in the eye and really found out exactly what we each wanted and how we could accomplish that. She is honest and upfront. We were thrilled and are so happy to be clients and this fabulous dermatology office. I would recommend Monica Scheel dermatology to anyone. I would also recommend asking for Patricia because I think she’s amazing! Thanks again guys!
When I walk into Dr. Scheel’s office, I know I will be well taken care of. It’s the best of both worlds: a spa-like feeling met with the highest medical standards and care. I’ve been coming here for years to get HydraFacials, IPLs, and chemical peels. This is also the only place I go to for sunscreen and skin care products. I love Monica’s personal line she created in the last several years and would highly recommend it. What I especially love about this office is their attention to detail and the personalized experience I always receive. When I became pregnant with my son, they tailored my treatments to make sure that both me and my baby-on-the-way were safe the entire time.
From the minute you walk through the doors, the experience starts! I love everything about this office. From the staff, the products, and the many different procedures they offer. I have had everything from Botox , chemical peels and basal cell skin cancer removals. Regardless of the treatment or procedure the staff is extremely qualified and there to help you every step of the way.
This office is not just for the ladies. My wife got me a gift certificate at one of the office’s events for a full body skin check. While they were doing my skin check, they used MelaFind and detected a basal cell carcinoma on my cheek. Dr Scheel’s team did a great Mohs surgery on it. Was very impressed and glad I went in for a routine checkup.
If is was not for Dr Monica Scheel Dermatology Office, I would still not know that I had Melanoma on my leg. The spot was so small that I had not noticed it, and was discovered when I had my full body cancer screen check at Monica’s Office, with their professional and caring dedication to the customers.
This office is the best. I was having a hydrafacial and asked Linda Jo to look at something on my neck. She went and got one of the PA’s to look at it. It was biopsied and removed within two weeks. We are so lucky to have these people who listen to us and keep us well. And… keep us looking our best as we get older. Win, Win.
There is no one on this island or any other as qualified as Monica Scheel in dermatology. I’ve known Monica since her arrival to the islands in a professional capacity and was one of her first patients and I have stayed with her throughout the years even though my insurance does not cover her. The value she provides to her clients can not be paralleled.
Have known Monica since she first came to the Big Island. She and her staff are first rate. Knowledgable, professional, caring and a true “Aloha Spirit”, can be felt by her and all her wonderful colleagues.
A week ago I had a TCA peel with Linda Jo. She really impressed me with her knowledge and skill in applying the peel. She explained step by step the process and what I was going to feel making sure that I was comfortable all along the way. One week later I am very pleased with the results. I’ve noticed a decrease in brown spots and smother and clearer skin. Patsy the PA is also very knowledgeable. She stopped in for a couple of minutes to give me advice on a persistent rash. Very pleased with this office and the results. Already booked my next appointment with Linda Jo.
I came to Dr. Scheel’s office with a lot of sun damage accumulated over the years having lived in sunny climates most of my life. After just one IPL session, almost all the brown spots on my face disappeared. I was so happy with the results that I dared to try something I didn’t think I’d ever do … botox & fillers. Bye bye wrinkles on the forehead and around the eyes, hello plumper lips! I’m totally sold on these treatments and highly recommend Dr. Scheel and her staff if you have any skin-related concerns, cosmetic or medical. In fact, next time I’m going in for a skin exam because one of the PAs who gave me a peel recently noticed some spots on my arm that might be of concern. I love that they are not only focused on the cosmetic side of things but also on the lookout for medical issues that I may not have noticed. That’s genuine care of their patients!
Mom and I wanted to say MAHALO for all you did for us today!!!
When I called this morning to make an appointment for Mom, I was thrilled when Danielle said there was an opening at 11:45am. We felt a sense of relief since she has been in pain for a while. It was comforting to know there is no pressure sore or something skin related going on.
Your immediate glance to my arm was heartwarming. You cared so much to interrupt Mom’s appointment to look at my lesion. Taking the time to do the biopsy and explaining the next steps was the absolute best. It made me stop worrying about the unknown and know I’m taking steps in the right direction with your guidance.
Patient Care Coordinator Gia was also helpful and kind to both of us today – MAHALO Gia!!!
Dr. Scheel – your warm and friendly manner, combined with your professional expertise is such a gift. You exude genuine caring, confidence and competence. We feel so fortunate you are here in Kona.
THANK YOU so much for everything you did for us today !!!
She’s an artist with a fine eye for symmetry and what will support your own natural beauty. I live on Oahu but come back to the Big Island for Dr. Scheel.
I am very pleased with the first IPL and how Pam worked with me on it. The other IPL I had elsewhere was really NOTHING like this one – which was just a few spots were hit, and it produced no visible results – waste of money after two visits – it was a GROUPON – nothing I’d do again. This IPL really made a big difference. I know those brown spots on my cheeks and one near my mouth were very predominant – and they looked so horrible. Now, I can barely see them. And, overall, less spots. And, it’s just the first IPL!
Patient who attended our Free Skin Cancer Screening – 13 years in Hawaii…. Lots of fun and sun, but I want to take a few minutes and tell you the importance of getting your skin checked regularly. Hopefully we caught this and another spot on my back soon enough. A week later, I got the phone call that I’ve been praying about all week … Melanoma. A nasty skin cancer that if not detected early can grow downward and once in your bloodstream can ultimately kill you. The good news is, with such an early detection, the doc is confident they removed all of the cancer.
I just wanted to thank you for the clinic you put on the other day. That service is absolutely fantastic and I think it’s remarkable what you’re doing for the community. What an amazing opportunity for people to get educated and potentially catch at risk areas in advance. I can only imagine the amount of work that goes into an event like that and I really appreciate it.
Before I began working with Dr. Monica Scheel in 2005, I was a former Southern California beach lifeguard, a lifelong swimmer and a bonafide sun worshiper. After consulting with Monica, I realized my skin was not “too far gone,” as I believed, and that she could help. Between better sun awareness, the use of hat and sunscreen and more protective clothing (sleeves), avoiding peak sun hours and finding shade as well as IPL’s, PDT and laser treatment from Monica, I have lost the “fried” look. My skin appears and feels ten years younger. I don’t need to look 35, I just want to be a dam good 50! Thanks, Monica, for saving me!
Patricia Achay is the first dermatologist I have had confidence in for over 30 years. She is incredibly professional, knowledgeable, and willing to spend whatever time is needed to address the “hide abuse” that field scientists like myself have subjected our bodies to over the years. It was such a delight to finally have contact with a professional who obviously cared about her patients, and who was willing to explain her findings on a level that respected one’s intelligence. In contrast to the superficial “quickies” from Hilo dermatologists that I have sadly become accustomed to, you will probably have the first-ever really thorough dermatological hide inspection you have ever had in your life on your first appointment.
I just wanted to let Dr. Scheel and her staff know that my recent visit was extremely positive and I left with a great and good feeling. I know I don’t always do what Dr. Scheel suggests, but she was very positive and it was encouraging. I just wanted to let you know that my whole experience was extremely satisfying and a wonderful thank you for all you do.
While Melasma can be an extremely difficult skin condition to treat and can reoccur at any time – one that I may have to battle with for the rest of my life – I now feel that I have learned enough from Dr. Scheel to not let it get out of control as I allowed it to before.
Thank you Dr. Monica Scheel for taking the time to care and making me feel beautiful again from the inside-out. And thank you for helping me to believe that there is hope for Melasma.
Dr. Scheel and her staff are very professional, knowledgeable and friendly. As soon as you enter into their state-of-the-art facility you are treated like royalty, and are made to feel at home. With the advice and guidance of Dr. Scheel and her staff, my complexion has never looked so good and I am complimented on my complexion often. My complexion is softer, firmer, brighter and youthful looking.
I recommend Dr. Scheel and her knowledgeable staff to all my friends and family.
After twenty-four years of daily acne outbreaks and scarring on my face, I now have had a clear complexion for four months! I am beyond thrilled!
After several years of suffering with a skin condition on my hands, fingers and back, I went to a dermatologist (not Dr. Scheel) about 4 years ago. That doctor spent 5 minutes in the room with me, said it was psoriasis and nothing could be done about it.
I had heard of Dr. Scheel so decide to try a different dermatologist. My 1st exam was 45 minutes, at which time Dr. Scheel checked all of my skin and asked questions about my health and life style, stress level. She suggested doing a test to see if I had allergy or intolerance to 30 different foods, because that can be a cause. After the test results came back, we met again and was told that 5 foods (refined sugar, cows milk, wheat, eggs and oats) were at high levels in my body and that they all can cause inflammation (which psoriasis is).
Within the 1st 2 weeks of my new diet, I noticed that my psoriasis was diminishing and by the 5-month mark, it was virtually gone. Hooray!
I have been meaning to tell you what an influence you have been on my 16 year old son, who I brought in to see you last year. You spent nearly the full hour with him, giving him information about total health and wellness, with particular emphasis upon healthy eating and lifestyle.
You gave him several handouts to read about diet as it relates to the skin. He has taken all the information to heart … and more. He has taken the time to read up on nutrition and become an advocate for food awareness among his peers in the neighborhood and at his school in Waimea.
At age 16 his career interest appears to lie in health and nutrition, perhaps along the lines of naturopathic medicine with extra focus upon foods/nutrition. I truly believe his visit to you has profoundly influenced his life choices. You really have a special gift for wellness, and I think the path MP is now on reflects this.
THANK YOU for all you have done.
Thank you so very much for our visit today at your office. From the moment I walked into your carefully-planned and tastefully decorated offices through the final moments of account payment and appointment scheduling for February, the level of service and patient respect truly was remarkable.
Your personality and professionalism, breadth of knowledge and practical application suggestions – as well as deep listening and empathic observations – were very much appreciated.
I am absolutely thrilled with the results of my cosmetic procedures. I am constantly getting compliments on how great my skin looks.