Refunds

Returns & Refunds:

Return Policy

We understand that skincare preferences may vary, and your satisfaction is our priority. However, effective immediately, we will only issue store credits for any product returns.

Return Eligibility:

1. We welcome you to return new (unused) products for a fully refunded store credit within 30 days of purchase.
2. We welcome you to return your recently used product that was not tolerated well, for a fully refunded store credit within 30 days of purchase.
3. Returns should be accompanied by proof of purchase. We recommend keeping a copy of your receipt or order confirmation.
4. Credit will be issued to your account within 3 business days of receiving the returned product.

Exclusions:

1. Products labeled as “Final Sale” or part of a clearance promotion are non-refundable and non-exchangeable unless there is a manufacturing defect.
2. Returns for items purchased during special events or promotions may be subject to additional terms, as communicated during the respective promotional period.
3. Products included in gala packages are not eligible for refund or exchange.

Exceptions:

1. Exceptions to this policy may be made on a case-by-case basis at the discretion of company management.

Policy Changes:

1. Dr. Monica Scheel Dermatology and Refresh by Dr. Monica reserve the right to modify or amend this return policy at any time. Customers will be notified of any changes on our website.

By making a purchase from Dr. Monica Scheel Dermatology and Refresh by Dr. Monica, customers acknowledge and agree to abide by this return policy.