About
Call Us
Text UsPatient
Patient Forms & FAQs
Below are some common forms for our patients, and some answers to frequently asked insurance questions and general questions. If you need additional information, please let us know.
New
Patient Registration
Form
This form must be filled out by all new patients. Please print, fill out and bring in 15 minutes prior to your visit or alternately, FAX your completed form to our office one week before your appointment.
AUTHORIZATION
TO RELEASE MEDICAL
RECORDS
Insurance Information
Our office does not contract with any insurance plans. We are classified as an โout-of-networkโ physician with your insurance company. Most PPO insurance companies will reimburse you for a portion of your claim to an โout-of-networkโ doctor. While we do require full payment at the time of service, we will provide a statement that you can mail directly to your insurance company for reimbursement upon request. Most insurance companies will send you a check within 2-3 weeks if your procedure is covered. Medicare will not reimburse claims from our office, but if you have secondary insurance, they may provide reimbursement.
Do you take my insurance?
Our office does not contract with any insurance plans. We are classified as an โout-of-networkโ physician with your insurance company. Most PPO insurance companies will reimburse you for a portion of your claim, to an โout-of-networkโ doctor. While we do require full payment at the time of service, we will prepare a statement that you can mail directly to your insurance company for reimbursement. If your procedure is covered, most insurance companies will send you a check within 2-3 weeks. Medicare will not reimburse claims from our office, but if you have secondary insurance they may provide reimbursement.
What does โout of network providerโ mean?
This means that our office does not have a contract with any insurance companies and we bill patients directly. This allows us to spend more time with our patients and offer the latest treatments and FDA approved therapies even if they have not yet been approved by insurance companies. Most PPO insurance companies will reimburse you for a portion of your claim, to an โout-of-networkโ doctor. While we do require full payment at the time of service, we will prepare a statement that you can mail directly to your insurance company for reimbursement.
What are my payment options?
We gladly accept cash, checks, VISA, MasterCard, Discover and Amex. An alternative payment option is available through Care Credit. Please see our Insurance Information page for more information about possible reimbursement.
Follow-up Visits
Annual Skin Exam is 25 minutes โ the visit code for your insurance provider is 99214.
- 15 minutes โ the visit code is 99213
- 10 minutes โ the visit code is 99212
Initial Visits
If you are a new patient please fill out the New Patient Registration form and send it to our office at least 3 days prior to your appointment. You can find this form here or we can mail, email or fax it to you.
At your first visit, please bring copies of any skin biopsy results, recent laboratory tests and a list of all products (over-the-counter and prescription) that have been used for the condition to be discussed.
We will provide a gown for your full body skin check or you can wear your swim suit or trunks.
Other Frequently Asked Questions
Appointments
How long in advance do I need to make an appointment?
- Full Skin Exam we recommend booking at least 3-6 months in advance.
- Medical Dermatology Appointment 2-4 weeks in advance
- Cosmetic Dermatology Treatments we recommend booking 1-2 weeks in advance
- Aesthetic Treatments we recommend booking 1-2 weeks in advance
We are not doing the refresh society at this time
What if I need to cancel or reschedule my appointment?
We understand that everyone is busy and that schedules can change. Our office is booked to ensure that we can provide as many quality appointments as possible in a given day. However, if you miss an appointment or cancel any appointment with less than 24 hours notice, you will be billed a $50 cancellation fee and be required to leave a credit card number to re-book another appointment. If you find that you cannot make a scheduled appointment please give us as much notice as possible. This will allow us to bring in other patients who have been waiting for appointments.
How long do appointments last?
New Patient full skin checks are up to 40 minutes.
First time Focused Visit and Annual Skin Checks are up to 25 minutes.
What are my payment options?
We gladly accept cash, checks, VISA, MasterCard, Discover and Amex. An alternative payment option is available through Care Credit. Please see our Insurance Information page for more information about possible reimbursement.
Our Practice
What does โBoard Certified Dermatologistโ mean?
To be Board Certified, the doctor must have completed a three-year residency and passed a rigorous two-part test administered by the American Board of Dermatology. When you see a Board Certified Dermatologist you will be treated by a medical doctor who has a passion for treatment of the skin. They are highly trained in the health of skin, hair and nails.
Why should I see a โBoard Certified Dermatologistโ?
A Board Certified Dermatologist is a highly-trained medical doctor with experience and passion for keeping skin, hair and nails healthy for your lifetime. To be Board Certified, the doctor must have completed a three-year residency and passed a rigorous two-part test administered by the American Board of Dermatology.
What are your office hours?
We are open the following hours.
KONA
Monday: 8:30am โ 4:30pm
Tuesday: 8:30am โ 4:30pm
Wednesday: 8:30am โ 4:30pm
Thursday: 8:30am โ 4:30pm
Friday: 8:30am โ 4:30pm
Saturday: 8:30am โ 4:30pm (every other Saturday)
Sunday: Closed
WAIMEA
Monday: 9:00am โ 4:30pm
Tuesday: 9:00am โ 4:30pm
Wednesday: 9:00am โ 4:30pm
Thursday: 9:00am โ 4:30pm
Friday: 9:00am โ 4:30pm
Saturday: Closed
Sunday: Closed
We are closed for lunch every day from 12 noon to 1:00pm.
What are my payment options?
We gladly accept cash, checks, VISA, MasterCard, Discover and Amex. An alternative payment option is available through Care Credit. Please see our Insurance Information page for more information about possible reimbursement.
Your First Visit
When should I arrive for my appointment?
Please arrive a couple of minutes before your scheduled time. Dr. Scheel tries her best to stay on schedule and spend the most time with you as possible.
What should I bring?
All new medical patients will need to fill out the New Patient Registration Form. All new Cosmetic Patients will need to fill out the Cosmetic Consultation Form. You will need a list of all your current prescription medicines as well as over-the-counter drugs and nutritional supplements. If you are coming in for a rash, please bring a list of products you use on your skin.
What information do you need?
All new medical patients will need to fill out the New Patient Registration Form. All new Cosmetic Patients will need to fill out the Cosmetic Consultation Form. You will need a list of all your current prescription medicines as well as over-the-counter drugs and nutritional supplements. If you are coming in for a rash, please bring a list of products you use on your skin.
Types of Visits
There are many types of dermatological visits but, in general, your first visit to our office will be either a โNew Patient Visitโ or a โFocused visit.โ
- New Patient Visit: A 45 minute appointment with a thorough assessment of your medical and skin history, a full body skin check and a written treatment plan for your skin care.
- Focused Visit: A 30 minute visit to our office for a specific skin condition. Examples of a focused visit are visits to check spots on your skin for skin cancer, diagnose a rash, treat acne orinfections, and look at hair loss, nail problems, itching, boils, and warts.
- Annual Full Skin Exam: A 25 minute visit to our office for your yearly full skin checkup.
- Follow Up Visit: A 15-30 minute visit to re-check your skin condition, rash, provide a resolution of your pre-cancers or check progress of our treatment.
- Nurse Visit: A 10-45 minute visit with one of our nurses.
We will see patients of any age from newborns to senior citizens, with any condition of the hair, skin or nails. Please see our Insurance Information page for information about possible reimbursement and insurance coverage.